FAQs
If you are unable to find an answer to your question in our FAQs, please email us at [email protected] or call us at 1-877-499-7847.
You can apply to become a dealer through our website, www.rizzyhome.com.
Click on the “Apply for an Account” tab, this can be found on the top right-hand side of our home page.
Complete the “Apply for an Account” webform, once complete click on the “register” button. This button will be located on the bottom of the webform.
Once submitted, a Rizzy representative will review your information and contact you to activate your new account.
Rizzy accepts orders via our website, www.rizzyhome.com. You can also place any order by emailing [email protected] or by faxing your order to 706-602-3970.
No, we do not require a minimum dollar amount to order.
Yes, Rizzy Home accepts custom orders for select rug collections. Requests can be submitted through your representative, or you may also place a custom order by emailing the custom order form to [email protected] . This order form may be downloaded from our website, www.rizzyhome.com. Please reference our “Custom Program” section listed on the bottom portion of our home web page for additional information.
You must have an open account to place an order with us. You may register for an account at www.rizzyhome.com.
The Rizzy Home website displays our current available inventory. While exploring for your new décor on our product detail page, you may view product inventory under the “product availability chart”. The product availability chart will also list ETA dates for items that are currently out of stock.
We Accept payment via Credit Card, Check, Wire Transfer or ACH. You will be asked to state your preferred payment method while submitting your application.
Yes, we carry 18”x18” samples in many of our rug collections. You may purchase these samples through your representative, or by emailing your request to [email protected]
Yes, Rizzy Home offers an eCatalog on our website at www.rizzyhome.com , You can also receive a hard cover catalog via your Rizzy representative, by emailing [email protected] or by calling the office at 1-877-499-7847 for assistance.
Once an online account is created, pricing will be visible to you under your account on our website. You may also receive pricing by contacting your local representative. To get representative information, please email [email protected] or call our customer service team at 1-877-499-7847 for assistance.
All Shipping rates are based on weight, dimensions, and ship to locations. You may submit your own account number for shipping via UPS, FEDEX, or any LTL freight company. You may also request a shipping quote for approval prior to shipping with one of our accredited carrier options.
Yes, every order will be charged freight unless shipping through a third-party account number.
Typically, Rizzy takes 1-3 business days to process any order. Orders are processed on a first come first serve basis.
Yes, you may cancel any order by submitting a cancelation request via email to [email protected]. Once the cancelation request is reviewed and processed, you will receive a confirmation via email. However, it is important to note that orders released to shipping companies cannot be cancelled.
Please refer to our return policy tab on the Rizzy home page. This policy will advise on how and when to initiate a return.
Once the carrier receives your return it can take up to two weeks to receive and process your return. Once received to our returns center, credits are issued in 3-5 business days. Also note, freight claim items can take between 30-90 days to process and finalize.
No, only select sizes are on sale. Please click here to see which sizes